Provider ordering
How do I order a test?
Can I ship kits to a P.O. box?
Do you accept international orders/specimens?
How can I order and mail kits to patients?
Am I able to consult with a Orla Health geneticist or genetic counselor to discuss any pre- or post-ordering questions?
I never received the Orla Health collection kit my healthcare provider ordered. What can I do now?
Can a patient order a test directly from Orla Health?
Test kit & sample collection
Do you have patient-friendly pamphlets or tutorial videos?
Do you accept specimens transferred from other laboratories/ vice versa?
Do you accept specimens transferred from other laboratories/ vice versa?
Do you offer home blood-collection services?
My healthcare provider ordered a buccal a swab collection kit for me. How do I collect this specimen type?
How can I request a Orla Health specimen collection kit as a patient?
General
How do I contact you for general questions/concerns?
Provider billing
How does billing work if I am a provider?
Test results
Are there any findings that will NOT be reported if I get genetic testing?
I am a patient. Who do I contact if I have a question about my test result?
How long will it take to receive test results?
What are ACMG secondary findings?
How can I connect with other patients who have the same genetic test result?
Genetic counseling
My health insurance requires genetic counseling. What should I do?
What do genetic counselors do?
Data & privacy
Where can I obtain more information about data privacy?
Patient billing
Can I pay my Orla Health bill online?
How does billing work if I am a patient?
Who can I speak with about my explanation of benefits (EOB)?
Genome & exome testing
What is Whole Exome Sequencing?
What is Whole Genome Sequencing?
Does exome sequencing detect copy number variants (i.e. deletions, duplications)?
Are there genes that are not well covered by exome or genome testing?
Will analysis via exome or genome sequencing identify variants in disease- associated genes that are not associated with the patient’s reported phenotype?
What is the cost of Orla Health exome or genome testing?
What does Orla Health need to perform exome or genome testing?
Whose specimens should be sent for Orla Health exome or genome sequencing, and what testing is performed?
Can I send a different relative if a parent is unavailable for exome or genome testing?